Creating New Accounts
If you are creating a user account using a Gmail address, there may be a problem with our automated notification emails being rejected by Google's spam filter. This can prevent users from receiving account confirmation emails, updates, and notifications. To avoid this, please add @teslcanadajournal.ca to your Gmail's list of permitted addresses. You can find instructions for doing so here: How to Whitelist an Email in Gmail.
Institutional Outlook email addresses also sometimes run into similar problems, but the same solution can be applied: How to Whitelist an Email in Outlook.
A note, though: sometimes institutions have additional layers of security that override users' saved preferences.
Please contact email@example.com should these steps not work, or if you think you should be receiving emails but are not.