Creating New Accounts


If you are creating a user account using a Gmail address, there may be a problem with our automated notification emails being rejected by Google's spam filter. This can prevent users from receiving account confirmation emails, updates, and notifications. To avoid this, please add to your Gmail's list of permitted addresses. You can find instructions for doing so here: How to Whitelist an Email in Gmail

Institutional Outlook email addresses also sometimes run into similar problems, but the same solution can be applied: How to Whitelist an Email in Outlook.

A note, though: sometimes institutions have additional layers of security that override users' saved preferences. 

Please contact should these steps not work, or if you think you should be receiving emails but are not.